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DisputeStatus

Where a chargeback stands according to the acquirer. The dashboard shows it as the status badge of a dispute; the label is given first below.

  • NEEDS_RESPONSE - Needs response. A formal chargeback was received. The only status that accepts a response, until the workByDate day (UTC) ends.
  • UNDER_REVIEW - Under review. A response was filed and the issuer or card network is reviewing it.
  • WON - Won. The dispute ended in favour of the merchant: it was decided for the merchant, or the issuer withdrew it. The disputed funds return with a later payout.
  • LOST - Lost. The dispute was decided against the merchant after a response was filed.
  • EXPIRED - Expired. The deadline passed with no response filed. This is also a loss.
  • WARNING_NEEDS_RESPONSE - Inquiry. Retrieval request: the issuer asks for documents before it decides on a chargeback. Nothing has been debited, and no response can be filed.
  • WARNING_UNDER_REVIEW - Inquiry under review. Retrieval request awaiting the card network. No longer set; older chargebacks may still carry it.
  • WARNING_CLOSED - Closed. The pre-dispute stage ended without a formal chargeback. Money can still have moved: a case settled by refunding the cardholder arrives as a negative payout.
enum DisputeStatus {
NEEDS_RESPONSE
UNDER_REVIEW
WON
LOST
EXPIRED
WARNING_NEEDS_RESPONSE
WARNING_UNDER_REVIEW
WARNING_CLOSED
}

Values​

DisputeStatus.NEEDS_RESPONSE​

DisputeStatus.UNDER_REVIEW​

DisputeStatus.WON​

DisputeStatus.LOST​

DisputeStatus.EXPIRED​

DisputeStatus.WARNING_NEEDS_RESPONSE​

DisputeStatus.WARNING_UNDER_REVIEW​

DisputeStatus.WARNING_CLOSED​

Member Of​

Chargeback object ● ChargebackEventObject object