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Block customers with the blacklist

The blacklist lets you stop specific customers from paying. Any transaction that comes from a blacklisted email address, phone number, or IP address is automatically rejected by MONEI.

Add a blacklist rule​

  1. In your MONEI Dashboard, go to Settings → Blacklist.
  2. Choose the identifier type — Email, Phone, or IP.
  3. Enter the value to block (the email address, phone number, or IP address).
  4. Optionally set an expiration date and time — the rule is removed automatically once it passes. Leave it empty for a permanent rule.
  5. Add an optional note to record why you added the rule.
  6. Save.

From then on, any transaction matching that identifier is declined automatically.

How matching works​

A transaction is blocked only when it matches a blacklisted identifier exactly. If the same person pays with a different email address, phone number, or IP address, that transaction is not blocked — so combine the blacklist with the Fraud Detector for broader, risk-based protection.

Expire or remove rules​

  • Rules with an expiration date and time are removed automatically once it passes.
  • Permanent rules (no expiration) stay until you delete them.
  • To remove a rule manually, open Settings → Blacklist and delete it.