Accessing your dashboard
Your MONEI dashboard is where you manage payments, settings, and your account. This page covers how to log in, reset your password, and invite other users.
Logging in
To access your account, go to dashboard.monei.com and sign in with your email and password.
Reset your password
If you forgot your password or you want to change it, go to the MONEI dashboard and click on Reset password.
User invites and roles
You can invite other people to access your MONEI account from Settings → Authorized users. Each user is given one of three access levels:
| Access level | Can | Cannot |
|---|---|---|
| Read | View payments, transactions, and reports | Create payments, issue refunds, or change settings |
| Read and write | Create payments and issue refunds | Access admin settings or manage users |
| Admin | Everything, including all settings and managing users | — |
For step-by-step instructions, see adding authorized users.
Additional dashboard users are billed at €1.99 per user per week (VAT-exempt). For current pricing, see MONEI fees.
You can also scope a user to a single store or point of sale so they only see and create payments for that location. A scoped user must be Read or Read and write — an Admin user can't be limited to a store or .
A user scoped to a store or point of sale only sees payments tagged with that storeId or pointOfSaleId. If a payment is created without the matching ID, that user will not see it in their dashboard. When you use scoped users, make sure every payment carries the right ID — either by passing it in the API, or by having the user create the payment in the dashboard or MONEI Pay, which inherits their assignment automatically.
Common questions
How do I update my email and notification preferences?
Go to Settings → Emails in your dashboard, click Marketing email preferences, update your preferences, and click Save.
How do I cancel my MONEI account?
Contact support and someone from our team will help you close your account.
Does MONEI offer phone support?
MONEI doesn't offer phone support, but you can open a support request and we'll respond within 48 hours.
Can I leave a review for MONEI?
Yes, and we'd appreciate it. You can review MONEI on our G2 profile. Use your personal email and your own name (not your business name) to avoid friction while submitting.
Can MONEI help with custom development tasks?
We maintain a list of agencies and freelancers that can help with custom MONEI tasks. View the MONEI Experts list.