Accessing your dashboard
Your MONEI dashboard is where you manage payments, settings, and your account. This page covers how to log in, reset your password, and invite other users.
Logging in
To access your account, go to dashboard.monei.com and sign in with your email and password.
Reset your password
If you forgot your password or you want to change it, go to the MONEI dashboard and click on Reset password.
User invites and roles
You can invite other people to access your MONEI account from Settings → Authorized users. Each user gets one or more roles:
| Role | Can | Cannot |
|---|---|---|
| Read | View payments, subscriptions, disputes, and customers, and export payments | Create payments, issue refunds, see invoices and payouts, or change settings |
| Write | Everything Read can, and create payments, issue refunds, capture and cancel payments, respond to disputes, and manage subscriptions and customers | See invoices and payouts, change settings, or manage users |
| Cashier | View payments, and create payments and payment requests (also in MONEI Pay) | Issue refunds, capture or cancel payments, export payments, or see subscriptions, disputes, invoices and payouts |
| Finance | Everything Read can, and see invoices and payouts, and download invoice and payout files | Create payments, issue refunds, or change settings |
| Admin | Everything, including all settings, the bank account, API keys, webhooks, and managing users | — |
Pick the roles in the Roles field when you add or edit a user. A user needs at least one role, and a user with more than one role can do everything each of their roles allows. Compare roles in the same dialog shows what each role allows. The dashboard shows each user only the pages and actions their roles allow.
For step-by-step instructions, see adding authorized users.
Additional dashboard users are billed at €1.96 per user per week (VAT-exempt). For current rates, see Pricing.
You can also scope a user to a single store or point of sale so they only see and create payments for that location. A scoped user can hold only the Read, Write, and Cashier roles — an Admin or Finance user can't be limited to a store or . You set the roles and the scope in the same dialog you invite the user from.
A user scoped to a store or point of sale only sees payments tagged with that storeId or pointOfSaleId. If a payment is created without the matching ID, that user will not see it in their dashboard. When you use scoped users, make sure every payment carries the right ID — either by passing it in the API, or by having the user create the payment in the dashboard or MONEI Pay, which inherits their assignment automatically.
Common questions
How do I update my email and notification preferences?
Go to Settings → Emails in your dashboard, click Marketing email preferences, update your preferences, and click Save.
How do I cancel my MONEI account?
Contact support and someone from our team will help you close your account.
Does MONEI offer phone support?
MONEI doesn't offer phone support. You can contact support through the chat or by email.
Can I leave a review for MONEI?
Yes, and we'd appreciate it. You can review MONEI on our G2 profile. Use your personal email and your own name (not your business name) to avoid friction while submitting.
Can MONEI help with custom development tasks?
We maintain a list of agencies and freelancers that can help with custom MONEI tasks. View the MONEI Experts list.