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Email notifications

MONEI can automatically email you and your customers when key payment events happen. You control which of these emails are sent from MONEI Dashboard → Settings → Emails. Each notification is an independent toggle, so you can turn on only the ones you need.

Customer emails​

These emails go to the customer's email address when it's available on the payment:

  • Email customer on successful payment — sends a payment receipt after a payment succeeds.
  • Email customer on refund — notifies the customer when you refund a payment.
  • Email customer on subscription — keeps subscribers informed about their .

Customer emails use your branding — your logo and colors — so they match your checkout.

Admin emails​

These emails go to your account so you stay informed without watching the dashboard:

  • Email admin on successful payment — notifies you each time a payment succeeds.
  • Email admin on subscription — notifies you about subscription activity.

Marketing email preferences​

Separately from transactional notifications, you can manage your marketing email preferences to choose whether MONEI sends you product news and updates. This setting doesn't affect the payment notifications above.