Email notifications
MONEI can automatically email you and your customers when key payment events happen. You control which of these emails are sent from MONEI Dashboard → Settings → Emails. Each notification is an independent toggle, so you can turn on only the ones you need.
Customer emails
These emails go to the customer's email address when it's available on the payment:
- Email customer on successful payment — sends a payment receipt after a payment succeeds.
- Email customer on refund — notifies the customer when you refund a payment.
- Email customer on subscription status changes — emails the subscriber each time their subscription changes status, for example when it is activated, goes past due after a failed payment, is paused, resumed or canceled. It also emails them on each failed payment retry. A successful renewal of an active subscription does not change its status, so it sends no email.
Customer emails use your branding — your logo and colors — so they match your checkout.
Admin emails
These emails go to your account so you stay informed without watching the dashboard:
- Email admin on successful payment — notifies you each time a payment succeeds.
- Email admin on subscription status changes — notifies you on the same events: every subscription status change, including a failed payment, past due and cancellation, and each failed payment retry.
By default, admin emails go to the account's admin email address. To send them to other addresses, such as your finance team, add them under Admin email recipients and click Save. When the list is empty, admin emails go back to the admin email address. Only a user with the Admin role sees this field.
Marketing email preferences
Separately from transactional notifications, you can manage your marketing email preferences to choose whether MONEI sends you product news and updates. This setting doesn't affect the payment notifications above.