Transaction history
Every payment your business takes appears in the Payments list in your dashboard. From there you can narrow the list down to the payments you are looking for, open any one of them to see what happened to it, and download the whole history as a CSV.
The payments list
Log in to your dashboard and click Payments. Each row is one payment, newest first, with its amount, its status, your order ID, the customer, the payment method used and the date.
The tabs above the table are shortcuts to the statuses you look at most: Succeeded, Refunded, Uncaptured (authorized but not yet captured), Paid out, Failed and All. The date range in the top-right corner starts at today, so widen it to see older payments. The total number of payments in the current view is shown under the table.
Filter your payments
Use the search selector on the left to filter by one field at a time — order ID, customer email, amount, payment method, currency and more. Each filter you apply is added above the table as a chip you can remove, and Clear all removes them at once.
Filters combine with the status tab and the date range, so "successful card payments in euros last week" is three filters and one tab. The Export button exports exactly what the filters leave on screen, which is the quickest way to get a reconciliation file for one payment method or one store.
Open a payment
Click any row to open that payment. The Timeline at the top shows every step it went through, newest first, with the time of each one — this is where you find out why a payment failed, or when it was captured or refunded.
Below the timeline, Payment details carries the status code and message returned by the card processor, your order ID and the MONEI payment ID — the three values our support team asks for. Customer and Payment method show who paid and with what, including the card brand, type and country.
Payment events
Payment events is the same history seen as a stream of individual events rather than one row per payment: every status change across all your payments, newest first, each with the time it happened. Open it from the Events link above the payments table.
Use it when you are debugging your integration rather than looking up one order: an event row is what MONEI sends to your webhook endpoint, so the list tells you whether the event you expected was produced at all.
The payments list goes by the date a payment was created, and its date range filters on that same date. Payment events go by the date each event happened.
So a payment created yesterday and refunded today keeps yesterday's date in the payments list, while its refund appears with today's date in Payment events — and a payments list narrowed to today does not show that payment at all. To see everything that changed on a given day, including refunds of older payments, filter Payment events by that day instead.
Download transaction history
If you would like to download your transaction history from today or a custom period, follow these steps:
- Log in to your dashboard
- Click on the Payments tab
- Click on the Export button (on the right side)
- Set the date range and timezone for the export, then click Export. Dates are formatted in the timezone you pick, and each day runs from 00:00 to 23:59 in that zone.
- A CSV file will be exported to your computer (check your desktop or downloads folder)
On public-administration accounts, the Export dialog also offers the Cuaderno 60 format — the AEB reconciliation fichero. Choose Cuaderno 60 instead of CSV, then pick the C60 Point of Sale and the quincena. See Cuaderno 60 for the file layout and filing schedule.
To reconcile against your payouts, export in the UTC timezone — MONEI groups settlement periods by the UTC day, so a UTC export lines up with them exactly.
Quick view of transaction history
For a quick view of your online and/or in-store transaction history from any device or browser, use the MONEI Pay app (download it for Android or iOS devices) or log in to pay.monei.com using your MONEI credentials and click on Show all payments.