# MB WAY

With a 45% market share of e-commerce transactions ([SIBS](https://www.sibs.com/en/marcas/mb-way/)), MB WAY is the leading mobile wallet in Portugal. It allows users to make purchases, transfer money, and manage their finances using a smartphone app. To pay online, customers select the MB WAY logo and enter their mobile phone number. They then validate the purchase on their device by entering their MB WAY PIN or TouchID.

Developed by [SIBS Multibanco](https://www.sibs.com/en/marcas/multibanco/), its consumer base consists of over 3.5 million individuals who make 9 million purchases each month. The MB WAY wallet is supported by 28 banks, providing 95% market coverage — all their customers can use it, and consumers can store up to eight bank cards in their MB WAY wallets.

**According to SIBS:**

* 94% of MB WAY users always pay with MB WAY.
* MB WAY is especially appealing to the younger market — 57% of young adults use it for e-commerce purchases.
* MB WAY offers the same level of payment security as credit cards, and 47% of the Portuguese population use merchants that accept the payment method.

For consumers, a MB WAY payment works like this:

1. The customer chooses MB WAY at checkout and enters their mobile number.
2. The customer receives a payment request notification on their mobile device.
3. The customer selects their payment card and accepts the payment.
4. The customer enters their PIN to authorize the payment.
5. A "Payment authorized" message appears on their mobile device.
6. The payment is confirmed on your website.

## Availability[​](#availability "Direct link to Availability")

MB WAY is a local payment method in Portugal. Only customers making purchases from Portugal can use it, but by integrating with MONEI you can accept it regardless of where you operate your business.

MB WAY is currently available to merchants in [Spain](https://monei.com/payment-gateway-spain/). For the current list of supported countries, see [what countries MONEI supports](https://docs.monei.com/onboarding/onboarding-by-country/.md#availability).

## Activation[​](#activation "Direct link to Activation")

If you haven't already signed up for MONEI's payment services, [register here](https://dashboard.monei.com/signup).

Once you've created your account and it has been approved, go to [MONEI Dashboard → Settings → Payment Methods](https://dashboard.monei.com/settings/payment-methods). You'll see MB WAY listed as an available payment method. [Contact our Support Team](https://support.monei.com/hc/requests/new) to configure it.

After you activate MB WAY, it becomes available in the [Hosted Payment Page](https://docs.monei.com/integrations/use-prebuilt-payment-page/.md) integration. Because MB WAY is a Portuguese local payment method, the MB WAY payment button only appears when customers located in Portugal reach your payment page.

note

With payments orchestration, you can configure routing rules for MB WAY payments. MB WAY will then only appear on your payment page when a transaction matches the specified rules.

## Fees[​](#fees "Direct link to Fees")

MB WAY payments are charged a flat **1.40% + €0.28** per successful transaction. For current pricing, see [MONEI fees](https://docs.monei.com/manage-account/monei-fees/.md).

This is an **all-in rate**: part of it is an **acquiring fee** charged by the payment processor and deducted directly from your settlements, and the rest is MONEI's commission billed on your weekly invoice. A **€0.25** fee per refund is likewise deducted from your settlements, not billed by MONEI.

A one-time **€10** setup fee (VAT-exempt) also applies the first time you use MB WAY or Multibanco — charged once per merchant (not per method) by the payment processor and deducted from your first settlement.

## Payouts[​](#payouts "Direct link to Payouts")

MB WAY transactions are settled into the IBAN connected to your MONEI account. [Settlement times vary](https://docs.monei.com/manage-account/payouts-and-settlements/.md) depending on your account status, but generally range from one to seven days after the payment has been successfully processed.

## Refunds[​](#refunds "Direct link to Refunds")

You can issue full or partial refunds via MB WAY for up to **13 months** after the transaction. Each refund is charged a flat **€0.25** acquiring fee, deducted from your settlements.

## Limits[​](#limits "Direct link to Limits")

The minimum MB WAY transaction amount is €1 and the maximum amount is €10,000. MB WAY payments time out after four minutes if the customer does not complete the transaction.

## Integration[​](#integration "Direct link to Integration")

MB WAY is available through the [Hosted Payment Page](https://docs.monei.com/integrations/use-prebuilt-payment-page/.md). No extra configuration is needed: once MB WAY is activated on your account, the MB WAY button appears on the Hosted Payment Page for customers located in Portugal.

## Common questions[​](#common-questions "Direct link to Common questions")

### Which customers can pay with MB WAY?[​](#who-can-pay "Direct link to Which customers can pay with MB WAY?")

Only customers located in Portugal. The MB WAY button appears on your payment page for shoppers in Portugal, even though you can run your business from anywhere.

### Why isn't the MB WAY button showing at checkout?[​](#button-missing "Direct link to Why isn't the MB WAY button showing at checkout?")

MB WAY only appears for customers in Portugal, and only after it's activated on your account. If you use [payments orchestration](https://docs.monei.com/payments/orchestration/.md), also check that your routing rules allow it.

### How long do I have to refund an MB WAY payment?[​](#refund-window "Direct link to How long do I have to refund an MB WAY payment?")

Up to 13 months after the transaction. Full and partial refunds are supported.