Cancel a payment

You can cancel a payment that hasn't been completed yet. What canceling does depends on the payment's state:

• Pending — the payment was created but not paid yet, such as a or a Pay by Link you sent. Canceling voids the page or link so it can no longer be paid, and sets the payment to Canceled.
• Authorized (uncaptured) — the payment placed a hold on the card but wasn't captured. Canceling releases the hold, returning the reserved funds to your customer.

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Once a payment is captured (Succeeded), you can't cancel it — issue a refund instead.

How to cancel

• Through an e-commerce platform — cancel or void the order from your store admin.
• Directly with MONEI — cancel the payment from your dashboard, or call the Cancel Payment API.

Platform merchants: cancel inside the platform

If you sell through an e-commerce platform, cancel from the platform — not the MONEI dashboard — so the order stays in sync with your store.

Cancel, capture, or refund?

You want to…	Payment state	Action
Void a payment page or link not yet paid	Pending	Cancel
Release a hold you won't charge	Uncaptured	Cancel
Charge a held payment	Uncaptured	Capture
Return money already charged	Succeeded	Refund

For an authorized payment, if you take no action the hold is released automatically when the authorization expires (7 days by default).