Chargebacks and reversals (retrocesos)
What a chargeback (retroceso) is, what the alert means, how to respond with evidence, and how to reduce chargebacks on your MONEI account.
What a chargeback (retroceso) is, what the alert means, how to respond with evidence, and how to reduce chargebacks on your MONEI account.
Every chargeback reason code MONEI recognises, what the cardholder is claiming under it, and which documents best support your response.
Integrate Ethoca and Verifi services to reduce chargebacks and improve transaction oversight.
How to issue, cancel, and route refunds with MONEI, including refunding to a different card.
Find a dispute in your MONEI Dashboard, read its status, attach evidence, and file your response before the deadline.