Contact support
Contact MONEI support through the chat in your dashboard and in the docs, or by email at support@monei.com.
5 docs tagged with "Troubleshooting"
View all tagsHandle errors and unclear outcomes
Every TapToPayError of the MoneiTapToPay SDK, its paymentFailed codes, and what to do when a Tap to Pay on iPhone payment ends with outcomeUnknown.
What are payment statuses and what do they mean?
The following is a list of different payment statuses you may see in your MONEI dashboard.
Why are my payouts suspended or held?
Why MONEI may suspend your account or hold your payouts, the most common triggers, and how to get your funds released.
Why was a customer’s charge denied?
There are two reasons why charges get declined.