# Contact support

You can contact MONEI support in two ways: through the chat or by email. MONEI doesn't offer phone support, and there is no contact form.

## Chat[​](#chat "Direct link to Chat")

The chat is available in your [MONEI Dashboard](https://dashboard.monei.com) and on every page of these docs. Click the chat button in the bottom-right corner of the screen, or use this button:

[Open chat](mailto:support@monei.com)

Use the chat in the Dashboard when your question is about your account. You are signed in there, so support knows which account you are asking about.

## Email[​](#email "Direct link to Email")

Send an email to <support@monei.com>. Write from the email address of your MONEI user, so support can find your account.

## What to include[​](#what-to-include "Direct link to What to include")

The right details let support answer without asking you for more information:

* Your **account ID**, shown in [Settings](https://dashboard.monei.com/settings) in your dashboard.
* The **payment ID** when your question is about a specific payment.
* The **error message or status code** you see. Check what it means first in [payment statuses](https://docs.monei.com/troubleshoot/payment-statuses/.md) and [declined charges](https://docs.monei.com/troubleshoot/declined-charges/.md).
* The **integration** you use, for example a [pre-built payment page](https://docs.monei.com/integrations/use-prebuilt-payment-page/.md) or an e-commerce plugin, and its version.
* **Screenshots** of the problem.

Never share secrets

Do not send your API key, your password or full card numbers in the chat or by email. Support does not need them.