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Contact support

You can contact MONEI support in two ways: through the chat or by email. MONEI doesn't offer phone support, and there is no contact form.

Chat​

The chat is available in your MONEI Dashboard and on every page of these docs. Click the chat button in the bottom-right corner of the screen, or use this button:

Open chat

Use the chat in the Dashboard when your question is about your account. You are signed in there, so support knows which account you are asking about.

Email​

Send an email to support@monei.com. Write from the email address of your MONEI user, so support can find your account.

What to include​

The right details let support answer without asking you for more information:

  • Your account ID, shown in Settings in your dashboard.
  • The payment ID when your question is about a specific payment.
  • The error message or status code you see. Check what it means first in payment statuses and declined charges.
  • The integration you use, for example a pre-built payment page or an e-commerce plugin, and its version.
  • Screenshots of the problem.
Never share secrets

Do not send your API key, your password or full card numbers in the chat or by email. Support does not need them.