What are payment statuses and what do they mean?

The following is a list of different payment statuses you may see in your MONEI dashboard. Consult this list for possible response/error payment codes our API can return.

Payment status list

Here's an overview of what each status means in your dashboard:

• Started. The payment is being processed and is awaiting completion.
• Pending processing. The payment was submitted to the processor and is awaiting confirmation.
• Succeeded. The payment was successfully processed and the funds were .
• Uncaptured. The payment was , but the funds have not been captured yet. Authorized payments expire after 7 days by default — capture before then or the authorization is released. You can extend this to up to 30 days by contacting support. Bizum authorizations expire after 30 days.
• Failed. The payment attempt was unsuccessful.
• Canceled. The payment was canceled before it was completed.
• Expired. The payment expired without being completed.
• Refunded. The full payment amount was refunded.
• Partially refunded. Only part of the payment amount was refunded.
• Paid out. A to the customer completed successfully — funds were sent from your MONEI balance. Applies only to PAYOUT transactions.

How a payment moves between statuses

A payment's status depends on how it's processed. There are three common flows.

Standard payment

The customer pays and the funds are right away. A captured payment can later be fully or partially refunded.

Authorize and capture

The funds are first and captured later. Once captured, the payment follows the same refund path as a standard payment.

Payout to a customer

A sends money from your MONEI balance to a customer — the reverse of a normal payment.

A payment stays in Pending processing

Pending processing means MONEI is waiting for the payment processor to confirm the result. Often the customer still has to act: approve a Bizum or MB WAY payment in their app, complete a 3D Secure check, or choose an installment plan.

• Don't fulfill the order yet. The payment can still fail.
• Don't ask the customer to pay again. If both payments go through, you charge them twice.
• Wait for the final status. Most payments leave this status within minutes. A Bizum payment the customer doesn't approve expires after 15 minutes at most.

A payment that isn't completed in time moves to Expired. The payment callback isn't sent for an expired payment, so subscribe to charge.expired with an account webhook, or retrieve the payment. If a Bizum or card payment is still Pending processing an hour later, contact support with the payment ID.

API status values

In the API, a payment's status is the value behind each dashboard label. Most match one-to-one; the two that differ are PENDING (shown as Started) and AUTHORIZED (shown as Uncaptured).

API status	Dashboard label
PENDING	Started
PENDING_PROCESSING	Pending processing
SUCCEEDED	Succeeded
AUTHORIZED	Uncaptured
FAILED	Failed
CANCELED	Canceled
EXPIRED	Expired
REFUNDED	Refunded
PARTIALLY_REFUNDED	Partially refunded
PAID_OUT	Paid out

See the API reference for full details.